Frequently Asked Questions
Placing an order
Is an account necessary?
No — guest checkout works perfectly well. An account simply keeps your orders and addresses in one place for next time.
I typed my address wrong. Can it still be fixed?
Tell us quickly and we can correct it, as long as the parcel has not been packed. Once Australia Post or NZ Post has it, the label is final.
Can an order be stopped after checkout?
Within 30 minutes, yes. Email info@ladyglamboutique.com straight away and it is cancelled and refunded in full. Past that point, our Return & Refund Policy takes over.
Delivery
Which countries do you serve?
Australia and New Zealand.
Who delivers my parcel?
Australia Post handles deliveries within Australia, NZ Post within New Zealand.
How soon will it arrive?
Reckon on 1–2 business days to prepare and 4–8 business days in transit — 5–10 business days from checkout to doorstep. Orders after 6:00 PM AEST begin the next business day.
Is there a delivery charge?
None. Every order ships free, with no minimum spend.
Where do I find tracking?
A link is emailed as soon as the carrier scans your parcel, and our Track My Order page shows the same detail whenever you want it.
Tracking has been silent for days. Should I worry?
Not immediately — the first scan often lags by a few business days. After 10 business days with no movement, email us and we will chase Australia Post or NZ Post.
Two parcels arrived. Was that a mistake?
No. Larger orders sometimes travel separately, at no extra cost to you.
Returns and money back
What is the return window?
30 days from the day your parcel is delivered.
Do I pay to send something back?
For a change of mind, yes — though never a restocking fee, because we do not charge one. For anything faulty, damaged or incorrect, we cover the postage entirely.
How is a return started?
Email info@ladyglamboutique.com with your order number and reason, then wait for our written instructions before posting anything.
When does the refund land?
Approved refunds go back to your original payment method within 10 business days of your return arriving with us.
Can I exchange for another size?
Returning the original and reordering is the fastest route. Store credit is available if you would rather use the value later.
Sizing, payment, extras
How do I pick the right size?
Measurements sit on each product page. Between sizes or unsure? Email us your usual size and we will point you the right way.
Which payment methods work here?
Apple Pay, Google Pay, Shop Pay, Mastercard, Visa and American Express.
What currency will I be billed in?
AUD for Australian addresses, NZD for New Zealand addresses. It is shown at checkout.
Is checkout secure?
Yes — a 128-bit SSL encrypted connection through a PCI DSS certified provider, and your full card number is never visible to us. See our Payment Policy.
Will customs charge me on arrival?
No. Tax is already included and nothing is collected at your door.
Still stuck?
Our Contact page reaches the team directly. Replies land within 24 hours on business days.
Reach us
Store name: Lady Glam Boutique
Company name: ATTOH COMMERCE LTD
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 868 003 368
Email: info@ladyglamboutique.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed