Return & Refund Policy
Buying online means judging a piece from a photograph, and sometimes the piece and the picture part ways. This page explains what happens next.
Still waiting on the parcel rather than sending one back? Our Shipping Policy explains dispatch and transit times, and Track My Order shows where your parcel currently sits with Australia Post or NZ Post.
The rights you already have
The Australian Consumer Law and the New Zealand Consumer Guarantees Act give you protections that no shop policy can take away. If an item reaches you faulty, unsafe, materially different from how it was described, or simply unfit for its purpose, you are owed a remedy — and that stands whether it is day three or well past the change-of-mind window described below.
Thirty days to change your mind
From the day your parcel is delivered, you have 30 days to tell us you would like to send something back. Requests made after day 30 fall outside what we can accept for change-of-mind returns.
How items need to reach us
Send pieces back unworn and unwashed, in the state they arrived in, tags still attached and original packaging intact. Slip your order number in with the parcel so it can be matched to your account without delay.
What stays with you
Pierced jewellery, including earrings, cannot come back for hygiene reasons, and neither can intimates or swimwear once the hygiene seal has gone. The same applies to anything altered to your specification, anything sold as final sale, and any piece that has been worn, laundered or damaged after delivery.
Who covers the postage
Changed your mind? The cost of getting the item back to us sits with you. What you will never see from us is a restocking charge or an administration fee — we do not apply either.
Arrived faulty, damaged or not what you ordered? Then the postage is ours. You are not out of pocket for any part of it.
Faults, damage and mistakes on our side
Email us a photo along with your order number and we will sort it. Return postage is covered in full, no deduction is made, and you can have the piece replaced or refunded outright. Where the problem counts as a major failure under Australian or New Zealand consumer law, it is your call which remedy you take.
Getting a return moving
Write to info@ladyglamboutique.com with your order number and a line about what is coming back, or send the same through our Contact page. You will receive written instructions in reply. Hold onto the parcel until those instructions arrive — unannounced returns are difficult to trace and easy to lose.
Where approved returns go
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China.
Stopping an order before it is packed
There is a 30-minute window after checkout in which an order can be pulled and refunded in full. Email us inside that window. Afterwards the piece is already being prepared and the return route above applies.
Refunds
Your return is checked on arrival, and approved refunds are released back to the card or wallet you paid with within 10 business days. You are refunded in the currency you were charged, AUD or NZD. How soon it shows on your statement is down to your bank.
Swapping and store credit
For a different size or shade, returning the original and ordering afresh is quicker than a formal exchange. If you would rather bank the value for later, ask for store credit — it arrives by email and works across everything we sell.
Sending back part of a discounted order
Keep some, return some, and any discount is recalculated across what stays with you. Your refund reflects that adjusted figure.
Parcels that never reached you
If Australia Post or NZ Post sends a parcel back as undeliverable, we will contact you to arrange another attempt. A second postage charge can apply where the address given was wrong.
Revisions
We update this page as our process develops. Last revised: 15 August 2026. Whichever version is published when you order is the one that applies to you.
Reach us
Store name: Lady Glam Boutique
Company name: ATTOH COMMERCE LTD
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 868 003 368
Email: info@ladyglamboutique.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed
Messages are answered within 24 hours on business days.