Payment Policy
Paying at Lady Glam Boutique should take seconds and require no thought about security. Here is how the checkout works and what happens to your details.
An encrypted checkout
ladyglamboutique.com is served over a 128-bit SSL encrypted connection. Everything you enter — card number, address, contact details — is scrambled inside your browser before it travels anywhere. The padlock beside the web address in your browser bar confirms the connection is live and protected.
What you can pay with
Apple Pay
Google Pay
Shop Pay
Mastercard
Visa
American Express
Payment is collected in full when the order is placed.
The currency you are billed in
Australian addresses are billed in Australian Dollars (AUD) and New Zealand addresses in New Zealand Dollars (NZD). Whichever applies to you is displayed at checkout before you confirm. Should your card be held in another currency, the exchange rate and any conversion fee are set by your own bank, not by us.
Certified card handling
Card data is processed by a provider certified against the Payment Card Industry Data Security Standard — the international framework that sets how cardholder information must be stored, transmitted and protected in order to limit fraud.
What our team can actually see
Not your card number. Our order screen shows the billing and delivery details you entered, what you bought, and the last four digits of the card used. Nothing more is stored on our side, and your details are never rented, sold or handed to anyone for their own marketing. Our Privacy Policy sets out the full picture.
Holds, declines and retries
Banks often place a short-lived authorisation on an account while a payment clears. If a payment is refused, no order exists and any hold is lifted by your bank, generally inside a few business days. Check the card details or speak to your bank before trying again.
If a price is published incorrectly
Mistakes are rare but possible. Where an item goes live at the wrong price, we contact you before anything ships and you decide: continue at the correct price, or cancel and be refunded in full.
Fraud screening
Orders that our provider flags as high risk may be paused for verification or cancelled and refunded outright. Occasionally we will email to confirm a detail before releasing a parcel to Australia Post or NZ Post.
Money coming back
Refunds always return to the original method of payment. Timings and conditions live in our Return & Refund Policy.
Reach us
Store name: Lady Glam Boutique
Company name: ATTOH COMMERCE LTD
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 868 003 368
Email: info@ladyglamboutique.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed
Messages are answered within 24 hours on business days.