Shipping Policy
Every Lady Glam Boutique order travels with a tracked, national postal service and arrives free of charge. Below is exactly what to expect from the moment you check out.
Where we deliver
We send parcels to addresses throughout Australia and New Zealand. Deliveries within Australia are handled by Australia Post. Deliveries within New Zealand are handled by NZ Post.
Dispatch
Your order is picked and packed within 1–2 business days, Monday to Friday. Weekends and public holidays are not counted. Anything placed after our cut-off of 6:00 PM AEST enters the queue on the following business day. Expect a little extra time during sale weeks.
Time in transit
Once Australia Post or NZ Post has your parcel, allow 4–8 business days for it to reach you. Combined with dispatch, most orders land within 5–10 business days.
Preparation: 1–2 business days
In transit with Australia Post / NZ Post: 4–8 business days
Door to door: 5–10 business days
Daily cut-off: 6:00 PM AEST
These windows describe how our orders normally travel. They are not guaranteed dates, and severe weather, industrial action or seasonal congestion at the carrier can stretch them.
Cost
Delivery is on us, on every order, whatever the value. No thresholds, no surcharges, no fee added at checkout.
Following your parcel
The moment Australia Post or NZ Post logs your parcel, a tracking link lands in your inbox. First scans sometimes take a few business days to appear, which is normal and not a sign that anything has gone missing. Our Track My Order page shows the same information at any time.
Orders that travel in more than one parcel
Larger orders are occasionally split between parcels and reach you on separate days. Nothing extra is charged when this happens.
Addresses we cannot use
Our carriers require a street address. We are unable to deliver to PO Boxes, parcel lockers, or military addresses (APO/FPO/DPO). Deliveries to remote postcodes and rural New Zealand routes can sit outside the windows above.
When something goes wrong in transit
Ten business days without a tracking update, or a parcel that arrives crushed or opened, is worth telling us about. Send your order number to info@ladyglamboutique.com and we will lodge an enquiry with Australia Post or NZ Post. Where a parcel cannot be traced, you receive a replacement or your money back in full.
Parcels that return to us
An incomplete address, or a parcel left uncollected at a post office and sent back, means we will be in touch to organise a second attempt. Where the original address was supplied incorrectly, a further postage cost may be payable.
If the piece is not right
Arrived, unpacked, and not what you hoped for? Our Return & Refund Policy sets out the 30-day window, who covers the postage, and how quickly your money comes back. Anything else, our Contact page reaches the team directly.
Taxes and border charges
Prices already carry any tax owed in Australia and New Zealand. Nothing further is collected at your door.
Revisions
This page is reviewed regularly and updated whenever our carriers or timeframes change. Last revised: 15 August 2026. The version live when you order is the one that governs your order.
Contact Information
Store name: Lady Glam Boutique
Company name: ATTOH COMMERCE LTD
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 868 003 368
Email: info@ladyglamboutique.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed
We aim to respond to your inquiries within 24 hours.